Seams or No Seams, which would you prefer?
Not long ago, Seth Godin commented on a buzzword that we’ve been guilty of using from time to time…"seamless." As Seth points out, there are certain instances where seams are important, like on a football. However, in some cases (like if you’re hanging wallpaper), seams can also be unsightly disturbances. In the case of customer experience, seams are the latter.
Reply