E-Service Satisfaction Improving

The American Customer Satisfaction Index announced the results of a new consumer survey, which finds that online customers are increasingly satisfied with the level of service they’re receiving online.  In fact, according to CRM Buyer, “Customer satisfaction in the e-commerce sector continues to outpace most other sectors.”  According to the report,  the leaders in ecommerce service were BarnesandNoble.com and Amazon.com.

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